You will take ownership of daily customs brokerage operations for assigned customers, including:
Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
Open and manage entry files in alignment with defined KPIs and service standards
Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
Track and trace inbound shipments from port or airport through final delivery
Ensure all required documentation and entry packages are accurately uploaded into operating systems
Complete customer billing, delivery orders, and required operational reports
Maintain and update customer Standard Operating Procedures (SOPs) as needed
Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs
What Success Looks Like
You'll be successful in this role if you consistently demonstrate:
Timely and accurate processing of shipments within agreed KPIs
High attention to detail and data accuracy
Strong adherence to company policies and all CBP and PGA regulations
Proactive communication and follow‑through with customers and internal partners
Reliable submission of delivery orders and required documentation
In this role, you are accountable for helping drive:
Customer experience & quality - delivering on service commitments and building trust
Compliance & process maturity - ensuring regulatory adherence and operational consistency
Operational efficiency & cost control - supporting productivity and standardized processes
Technology adoption - contributing to continuous improvement and digital transformation initiatives
Who You'll Work With
Internal partners include:
CHB Operations Managers and Leaders
Senior CHB Operations Associates
Regional CHB Leadership
Program and Implementation Managers
CHB Compliance and IT teams
External partners include:
Assigned customs brokerage customers
Government agencies (CBP, FDA, USDA, and others)
CHB systems and technology vendors
Required / Preferred Qualifications:
6-12 months of customs brokerage or related industry experience
At least 2 years in a CHB or operational support environment preferred
Strong verbal and written communication skills
Highly organized, detail‑oriented, and comfortable working under pressure
Ability to manage multiple priorities in a fast‑paced environment
Team‑focused mindset with a strong sense of ownership and accountability
Bachelor's degree preferred (or equivalent work experience)
Customs House Broker License preferred but not required
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
Benefits
Parental leave
Additional Information
As a CHB Operations Associate , you play a critical role in ensuring our customers' imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams.
This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence.
Maersk · Maryland, Baltimore, 21224