Export Customer Solutions Operator

About the role

What You Can Expect : We are recruiting for an Export Solutions Operator based in Cannock. The Road Export Operator is responsible for managing and coordinating road freight export shipments from booking through to final delivery. The role ensures shipments are executed efficiently, compliantly, and in line with customer requirements, while maintaining high service standards and strong communication with clients, hauliers, and internal teams. At Rhenus, we believe everyone plays a crucial role. Whether you're driving a truck, managing inventory, or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit, continued growth, and excellence. The future isn't just built by the company - it's shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou What You Bring: Main duties: Manage daily export planning, ensuring trailers are utilised to maximum capacity and routes are optimised for cost, efficiency, and customs requirements Booking receipts Negotiating rates with hauliers Network and Partner communication UK customs formalities - Prepare, verify, and process export documentation (CMR, invoices, packing lists, customs documents, etc.) Ensuring system data is correct and maintained General admin: filing, queries, claims, PODs etc Participate in training sessions to remain updated on compliance protocols and procedures Any other additional tasks in line with the evolving needs of the business What you bring: Existing experience in export road freight preferred Strong organisational skills and administrative skills required as responsible for departments housekeeping High attention to detail and commitment to maintaining data accuracy Able to work both independently and collaboratively Proactive approach to identifying and resolving issues ETSF/customs warehousing knowledge. Export customs, EXA, EXD, T1/T2/T- ASM Sequoia system knowledge advantageous Calm under pressure with a structured approach to decision‑making. GCSE or equivalent in English and Math Other languages could be beneficial Proficient in Microsoft office (Word / Excel / Teams / Outlook)