Salesforce Application Manager

External

Ace · Costa Mesa, CA

Full-timeOn-siteToday

AgileCI/CDCRMData ModelingIncident ResponseLeadership

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About the role

We are seeking a hands-on, technically strong Salesforce Application Manager to lead multiple Agile teams responsible for the design, development, and production support of ERS systems built on Salesforce Service Cloud and Field Service Lightning (FSL). This is a high-impact leadership role where uptime, speed, and reliability are critical. You will own both delivery and operational excellence, ensuring systems remain highly available while continuously evolving to meet business needs.

Responsibilities

Requirements

10+ years of experience leading and managing high-performing engineering teams in enterprise environments.

Strong hands-on experience with Salesforce Service Cloud and Field Service Lightning (FSL).

Proven background in Salesforce development (Apex, LWC, integrations, data modeling).

Demonstrated success managing mission-critical, high-availability systems with 24/7 production support.

Experience leading incident response, outage resolution, and service restoration under pressure.

Strong understanding of DevOps, CI/CD pipelines, and release management.

Ability to balance system stability, development velocity, and code quality.

Salesforce certifications such as:

Platform Developer I / II

Service Cloud Consultant

Field Service Lightning (FSL) Consultant

Experience in roadside assistance, field service, insurance, or contact center domains.

Familiarity with enterprise integrations, middleware, and telephony/contact center platforms.

Experience with Salesforce Agentforce, Einstein AI, or AI-driven automation frameworks, including building or integrating intelligent agents into service and field workflows.

Exposure to AI/ML-driven decisioning, automation, and orchestration within CRM ecosystems.

What Sets You Apart

Proven ability to lead through high-pressure production incidents and restore services quickly.

Strong executive presence, with the ability to influence and communicate at all levels.

A hands-on leader who can dive deep technically while driving strategic outcomes.

Passion for building resilient, scalable systems that directly impact customer experience.

Why AAA

Be part of a mission-driven organization serving millions of members

Lead business-critical platforms with real-world impact

Work with collaborative, high-caliber teams

Enjoy stability, growth, and a strong values-driven culture

#LI-SS-1

The starting pay range for this position is:

$145,900.00 - $194,600.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Salesforce Application Manager

About the role

Responsibilities

Requirements

Benefits

Additional Information

Your Match

Company Intel

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