Hardware Technician

About the role

Headquartered in sunny Los Angeles, GrayMatter Robotics is a well-capitalized AI robotics startup serving the manufacturing industry. We empower shop floor workers with our smart robots that assist with tedious and ergonomically challenging tasks, specifically in automated surface finishing. Our proprietary GMR-AI™ software is integrated with state-of-the-art industrial robots, sensors, and tools to create application-specific turnkey solutions for customers through a Robot-as-a-Service (RaaS) model. We help manufacturers improve the quality of life for their workforce while increasing production capacity, and reducing scrap, repair, and rework costs. As a Hardware Technician, you will join our Hardware Team onsite in our Carson, CA office to help customers and employees with initial setup, training, and ongoing support for our products. You will own the collection of customer requirements & feedback, work with internal engineering teams to improve the product, and identify new opportunities within the customer account. You will be instrumental in supporting the customers we serve, empowering the incredible people who are the backbone of the economy. Role & Responsibilities Assemble hardware components and perform testing to ensure they meet design specifications. Execute testing and experiments and record results. Collaborate with the engineering team to help document assembly processes and test procedures. Conduct testing on PLC (Programmable Logic Controller) cabinets, ensuring they meet our high-quality standards. Configure PLC assemblies according to project requirements, optimizing functionality and performance. Perform upgrades on PLC systems, including electrical hardware enhancements to improve system efficiency and reliability, occasional field installations. Work closely with a team of cross-functional engineers to ensure seamless integration of hardware components with overall system design. Provide technical support for hardware-related issues, offering solutions to ensure minimal downtime and optimal performance. Provide training and technical support to personnel on the use and troubleshooting of hardware. Oversee the operation, maintenance, and troubleshooting of 3D printers used for prototyping and part production. Export Control Requirements In order to comply with the export regulations of the United States Government, it is required that the applicant must fall under one of the following categories: (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (i.e. current green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158.