Senior Client Manager - Institutional

About the role

Aberdeen Investments is part of Aberdeen Group plc, one of the UK's leading Wealth & Investments groups. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society. We are repositioning our specialist asset management business to meet client demand and are committed to providing excellent client service, supported by leading technology and talent. As a global business, Aberdeen consists of three divisions: Investments, Adviser, and interactive investor (ii). Each division is dedicated to meeting and adapting to our clients' evolving needs. Our Asia Pacific Investments business has a large, dedicated and highly experienced investment team which has been investing across the region since 1985, and manages all our Asian products, including regional, country, smaller companies, and sustainable investing propositions. The team has a strong regional footprint with offices in Singapore, Bangkok, Kuala Lumpur, Tokyo, Hong Kong, Shanghai, Seoul, and Sydney. This breadth gives us close proximity to the companies we own and the markets we invest in. Our APAC operations have been based in Singapore since 1992. We invest in Asian companies to grow with them and to help them to become better investors. Vision: To be the most client focused, responsive, expert, and proficient Client Service team our clients deal with. Role Purpose The Senior Client Manager is a senior individual contributor and trusted client partner with accountability for the end‑to‑end service experience of complex, strategically important institutional clients across APAC. The role goes beyond high‑quality execution to include judgement‑based decision making, proactive risk management, leadership by influence, and contribution to regional strategy, change and service model evolution. The incumbent acts as a senior voice of the client, balancing client advocacy with firm‑wide commercial, regulatory and operational considerations. Role Description Client Service sits within the Client Group function of Aberdeen. The Senior Client Manager is a core contributor to regional client retention, satisfaction and reputation, responsible for managing relationships with Aberdeen's most complex institutional clients, invested via segregated mandates, pooled vehicles and other investment arrangements. This role not only serves as a day-to-day point of contact for our clients but also the primary escalation point for clients and internal stakeholders, demonstrating professional maturity, sound judgement and the ability to manage ambiguity. The role requires deep product and operational knowledge, strong stakeholder management and the confidence to challenge constructively and drive outcomes. In addition to direct client responsibility, Senior Client Manager sets standards, mentors colleagues, and contributes to continuous improvement initiatives, regulatory readiness, and service innovation across the APAC Client Service function.