Senior ICT Supporter

About the role

Your main tasks and responsibilities: Provide 2nd‑level IT support, both on‑site and remotely, for all users of Sulzer Ltd, primarily within the assigned region and, if required, across other regions Monitor and maintain the entire local IT infrastructure, including desktop and mobile Windows devices, MFPs, company‑specific hardware and software, user and access management, servers, network components, etc. Install and configure end‑user devices, including mobile phones Handle hardware procurement and inventory management Receive, analyze, and resolve incidents and service requests within 2nd‑level support using standard IT tools Escalate incidents and service requests to 3rd‑level support, external local service providers, or management when required Perform tasks in accordance with ITIL standards, primarily using the company's internal ticketing system ServiceNow (SNOW), while adhering to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Technically coordinate and set up video conferences (Microsoft Teams / Yealink) Manage and maintain internal meeting room infrastructure Collaborate on and support local and global IT projects Train and coach new employees and trainees Special Key Responsibilities Provide specialized IT support and daily assistance to VIP users, including support during external executive meetings and town halls Member of a cross‑functional team (DevOps: Local IT - Datacenter) To succeed in this role, you will need: Successfully completed IT education or training Several years of professional experience in 2nd‑ and/or 3rd‑level IT support Experience in VIP support is an advantage (preferably in a comparable corporate environment) Broad knowledge in network (Cisco), DDC (Hyper-V), AD, Exchange, SharePoint, OneDrive, Azure, Intune etc. ITIL and/or Microsoft certifications (Server / Client / Network) are an advantage Very good English skills and good German skills would be a strong advantage. Strong customer‑ and service‑oriented mindset Analytical, structured, and solution‑oriented approach Ability to work independently as well as in a team‑oriented environment Flexibility regarding tasks and working hours, and willingness to undertake occasional business travel Availability to work in shift hours (7am - 4pm / 9am - 6pm) What we offer you 25 days holidays (exclusive of bank holidays) + service days Defined contribution pension scheme Employee Assistance Program/health care On-site car parking/public transport allowance Access to a wide range of discounts No visa or work permit support can be provided for this role. Do you have a question about the role? Reach out to Alexi Donadoni at alexi.donadoni@sulzer.com. Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.