AutoStore is seeking a highly skilled engineer with strong analytical capabilities to serve as Cube System Engineer. In this role, you'll merge deep technical analysis, troubleshooting, and problem-solving across the AutoStore technology suite with field engineering work to ensure the success of AutoStore's new product validation program. At AutoStore you'll become an expert in all aspects of the cube solution (software and hardware), solve our most complex challenges in production environments, and enable the firm to drive new product innovation faster.
Responsibilities
Partner closely with our US validation partners, some of our most important partnerships. Ensure that they receive sterling service through upgrades and close monitoring. Align closely with them, with our supporting partners, and with other end-customers.
Analyze complex datasets and identify/report deviations with our high priority validation partners. Perform rigorous analysis in close collaboration with the Cube Success team in Norway.
Conduct advanced root cause analysis on system failures and performance issues
Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies. Set up complex analysis using tools as e.g., PowerBI
Field Operations & Support
Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment
Diagnose and resolve system issues in the field, ensuring minimal customer downtime
Provide technical support during deployments, upgrades, and service interventions
Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation
Regular travel to customer sites is expected
Key Qualifications:
3-7+ years of experience in field engineering, technical support, or system engineering roles
Strong troubleshooting and diagnostic skills across hardware and software with a complex product
Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field
Willing to travel regularly to customer sites and to Norwegian offices
Technical Skills
Experience with data analysis tools (e.g.,PowerBI)
Understanding of system architectures, networking, or control systems (depending on domain)
Ability to interpret logs, telemetry, and performance metrics
Familiarity with monitoring tools and diagnostic platforms
Experience with Databricks preferred
Core Competencies
Analytical mindset with strong problem-solving abilities
Ability to work independently in field environments while maintaining high quality standards
Strong communication skills with the ability to explain complex technical concepts
Adaptability and resilience in fast-paced, high-pressure situations
Customer-focused approach with a proactive mindset
Benefits
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.Comprehensive Medical, Dental, and Vision plansHealth Savings Account (HSA) with a company contributionGenerous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parentsRetirement 401(k) plan with employer match and discretionary profit sharing contributionEducational assistance and professional development programs, including mentorship/coaching programs with external industry leadersAdditional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!Health insuranceDental insuranceVision insurance401(k)Parental leave
Additional Information
AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That's how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry's most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore - moving things forward.
Autostore · Salem