As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company's success.
Responsibilities
Address and resolve a wide array of customer retention issues.
Develop and maintain detailed customer records.
Create and implement detailed customer retention strategies.
Conduct in-depth follow-ups to ensure customer satisfaction.
Provide comprehensive product and service information.
Lead the resolution of escalated issues from junior associates.
Spearhead retention-focused sales initiatives.
Work closely with internal teams for advanced problem-solving.
Analyze and report customer feedback to inform strategy.
Participate in specialized training programs.
Requirements
Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
Communication: Strong verbal and written communication abilities.
CRM Software: Advanced proficiency in CRM software and tools.
Problem Solving: Resolve complex client issues rapidly.
Time Management: Handle multiple complex tasks efficiently.
Active Listening: Deep understanding of client needs and concerns.
Team Collaboration: Lead and collaborate with cross-functional teams.
Data Analysis: Skills in analyzing detailed customer feedback and trends.
Our Interview Practices
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Benefits
$40,000.00 - $67,550.00 USDThis role is eligible for Commission.Additional Information :Dental insuranceVision insurance401(k)Paid time offParental leave
Wk · Usa - Kennesaw, GA