Serve as Tier 1 escalation point for employee queries from Helpdesk, ensuring SLA adherence and positive employee experience.
Identify recurring issues, propose process improvements, and collaborate with COEs to resolve root causes.
Maintain confidentiality and compliance with data privacy laws.
System & Process Support
Support data migration, cleansing, and validation for Workday go-live phases.
Participate in User Acceptance Testing (UAT) and feedback loops for system/process readiness.
Document new SOPs and update ES knowledge base for standardization and scalability.
Immigration Support
Assist in employment pass (EP) and professional visit pass (PVP) application processes.
Support quota checks, vendor coordination, and document collection for immigration cases.
Ensure compliance with local immigration regulations.
Continuous Improvement & Governance
Contribute to HR process optimization initiatives for operational efficiency.
Support governance and compliance reporting for audit readiness.
Participate in cross-functional HRSS projects as required.
Requirements
4-6 years HR operations experience in shared services or multinational environment, with exposure to multiple APAC countries.
Knowledge of process migration and HRSS setup, including UAT, SOP drafting, and workflow mapping.
Strong service orientation with ability to meet or exceed SLAs.
Continuous improvement mindset with ability to identify inefficiencies and recommend solutions.
Strong stakeholder management and ability to work across diverse cultures.
Excellent written and verbal communication skills in English.
High level of discretion in handling confidential employee data.
Proven experience in data migration, process documentation, and HR systems UAT.
Exposure to immigration processes (EP, PVP) preferred but not mandatory.
Ability to manage conflict and communicate effectively with employees and leaders.
What are we all about?
Benefits
Health insurance
Additional Information
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.
About You :
You are a collaborative team player passionate about delivering exceptional customer service to Access Employees. You thrive in an environment of learning and teamwork, proactively seeking opportunities to improve processes and make a positive impact every day.
Role Purpose:
To deliver accurate, timely, and compliant HR operational services across the Hire-to-Retire lifecycle for the APAC region, ensuring data integrity, process compliance, and exceptional employee experience. You will actively contribute to the establishment, stabilization, and long-term sustainability of the APAC HR Shared Services Centre (HRSS).
This includes:
Supporting data cleansing following the recent Workday system migration and readiness for upcoming phases.
Driving knowledge management, ES process standardization, and First Time Right quality.
Managing end-to-end HR operational processes, including immigration-related tasks.
You will report to the Employee Success Operations Manager - APAC and work closely with colleagues within the Employee Success Team.
Theaccessgroup · Kuala Lumpur, Malaysia