Minimum of six (6) months scheduling or logistics experience
Knowledge, Skills and Abilities
Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
Ability to resolve issues in accordance with company goals and objectives
Excellent communication skills and interpersonal skills
Ability to prioritize and organize effectively with a keen sense to detail
Ability to work in a fast paced, high pressure environment
Ability to multi-task using multiple software programs simultaneously
Ability to communicate with associates, customers, supplies in person or by phone
Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
Good driving record
Postal Code: 27605
Category (Portal Searching): Operations
Job Location: US-NC - Raleigh
Additional Information
Our associates celebrate lives. We celebrate our associates.
Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
Dispatching/Paperwork
Provides consistent support by dispatching resources to meet the needs of client families
Receives first call information and initiates the resources required for dispatch
Processes removal paperwork
Assists with recording keeping of embalming documentation as required
Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
Removals
Visitations
Transfers of casketed decedent and/or remains to final dispositions
Decedent memorial services
Scheduling
Schedules activities for both the internal staff as well as market locations
Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
Removals
Visitations
Transfers of casketed decedent and/or remains to final dispositions
Decedent memorial services
Maintains in-house scheduling of location resources
Schedules sufficient resources to meet market commitments
Customer Service
Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
Builds and maintains strong relationships by promoting a team atmosphere
Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
Leads by example while staying engaged and supportive of company initiatives
Manage Inventory (Location specific)
Takes and places orders for necessary supplies
Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
Order additional general supplies at the direction of the location management.
Performs other duties as directed by management
MINIMUM REQUIREMENTS
Education
High school diploma or GED equivalent
Licenses
Current valid driver's license may be required
Sci · Raleigh, NC