Lead, Customer Advocacy
External
Affirm · US$101K–$165K/yrFull-timeRemoteToday
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Affirm? Share your experience