Advises on strategies for UnScheduled Down (USD) & Scheduled Down (SD) within competency to influence the SLA: availability/uptime, MTBI, throughput/productivity and yield.
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Initiate new processes, checks and revises the existing procedures using expertise. Takes charge of 'technically correct or infallible cure' to machine problems by exercising 'beyond-procedure' creativity if needed.
Provide structural and strategic solutions towards issues or problems during process execution to optimize at a regional level.
Knowledge build-up and transfer
Establishes good ways of working for efficient knowledge exchange across geographical scope.
Coaching
Teaches and educates engineers, reviews and helps them making progress including advising on performance capabilities of junior engineers. Ability to handle oversight and coaching on multiple competencies and advise others on diagnostic best known methods.
This position requires access to contro
Requirements
MS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with thorough experience, or comparable thinking and working level. Experience in semiconductor industry required.
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.
Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. Has expert knowledge of primary competency and advanced cross-competency knowledge of main/sub modules, product functionality.
Experienced and proven track record in strong stakeholder management, and high influence in multidisciplinary environment. Requires deep and specialized knowledge in primary competency.
Additional Information
Context
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Also responsible for building the problem-solving capacity, developing capabilities for new product launches, and predictive diagnostics. Conducts diagnostics and troubleshooting cross-competencies independently.
Provides input for new products. Works with other engineers in the field launching new products. Develops competencies before a new product is launched (KD11) to bring it up to the desired level.
Takes a leading role in resolving 'unsolvable' problems with machines. Has more in-depth knowledge of competencies or develops broader competencies. Provides training and plays a role in releases while actively optimizing processes. Acts as a mentor to colleagues JG5/JG6/JG7. Supports the development of training material. Drives and develops training plans for new engineers.
Is able to theorize based on fully mastering own competencies.
Asml · Hsinchu, Taiwan