Product Specialist / Solution Architect - Agentforce Contact Center

About the role

The contact center is undergoing its most significant transformation in decades. Enterprises are moving away from fragmented, channel-siloed platforms toward unified, AI agent-first systems where autonomous agents and human representatives work side by side, powered by real-time CRM data and connected across every customer touchpoint. Agentforce Contact Center is Salesforce's answer to that shift - a native, agentic platform that brings voice, digital channels, intelligence, and customer context together in one place. We are looking for a Specialist Solutions Architect to be the hands-on, customer-facing technical expert for the Agentforce Contact Center portfolio, embedded within the Product Management organization. This is a high-impact individual contributor role at the intersection of product, field, and customer success - where your architectural depth and customer obsession directly shape how enterprises deploy and scale agentic contact center experiences. Some travel is required. You will work directly with strategic customers and prospects to design, validate, and accelerate their Agentforce Contact Center deployments. You bring deep domain expertise in enterprise contact center architecture, voice and digital channels, and agentic AI - and you use it every day to make customers successful. You will also serve as the product team's most direct connection to the field: surfacing customer insights, validating roadmap priorities, and shaping how Agentforce Voice and broader agentic-first experiences are built and delivered at scale.