Sales Administrator

Benefits

Additional Information

The S ales A dministrator is responsible for processing customer sales orders and managing the process through to delivery, ensuring customer satisfaction and loyalty through operational expertise. This role interacts with both c ommercial and s upply o perat ional t eams, working closely with the relevant C ommercial A ssistants and S upply C hain A dministrators. Main Accountabilities Ensure correct and timely customer sales order processing : Process sales orders in the Azelis ERP system , use MetaMaze where available. Advise Commercial Assistant s of any deviations (price issues, dates, regulatory ...). Request order release to Credit Control. Confirm order s and s end order confirmations to c ustomers. Follow up on open customer orders and ensure proper daily update of backorder lines, use Workspace for efficient deviation detection and transaction prioritization . Interact with Supply Chain Administrators to ensure goods ' availability. Advise the Commercial Assistants o n any blocking point which would prevent/delay customer deliveries. Ensure the customer orders ' downstream logistics continuity (warehouse picking , transport and export arrangement where applicable). Interact with c ustomer s, handle their request s related to order follow-up. Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Ensure that provision of auto-charg es is correctly calculated . In case of deviations, inform the l ogistics t eam. Propose logistics solutions in case of issues, in cooperation with logistics/commercial t eam members. Raise credit notes/reinvoicing. Master ERP functionality related to own scope to work efficiently and to provide best service to c ustomers. Ensure conform ance & contribute to sustainability : Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management. Process amendments and review non-conformances on a daily basis , in collaboration with the Commercial Assistants, Supply Chain Administrators , SHEQ t eam, Logistics t eam and Logistics p roviders. Provide feedback to s takeholders to allow closing of non-conformances in CRM. Translate the Group's Sustainability Strategy into concrete job-related action s . Contribute to continuous process optimization and excellent teamwork : Provide regular feedback to supply chain business process owners and ERP k ey u s ers to enable operational excellence, efficiency and effectiveness. Develop expertise in processes and work instructions related to own scope and support development of best practices. Act as back-up within the Sales Administration team as required. KPIs Customer satisfaction (feedback on spot orders and surveys). Number of orders processed in D365 weekly / Use of MetaMaze / Updated backorder lines / Punctuality of credit notes generation / Internal non-conformances . Experience, Skills & Education Proven experience in c ustomer Service and e xports . Passionate about achieving goals/targets, high service level standards . Team-player, s trong communication skills, good knowledge of English . Excellent organisational skills and autonom y , advanced user of various IT tools & ERP systems . Understanding of customer and market dynamics and requirements . Ability to adapt to new & changing requirements and a flexible approach to working with pressure.