Value Stream Manager

About the role

As a Value Stream Manager, you will be accountable for the end‑to‑end delivery and continuous improvement of IT services across a defined value stream supporting Toll's warehouse and transport operations. Acting as the primary escalation point for IT matters, you will partner closely with business stakeholders, service providers and technology leaders to ensure consistent, high‑quality service outcomes, strong governance and excellent customer experience. A day in the life of a Value Stream Manager Oversee day‑to‑day IT operations across warehouse and transport sites, ensuring service quality and stability Act as the first point of escalation for IT issues within the value stream and drive timely resolution Build strong onsite relationships with operational stakeholders through regular site visits Track, analyse and report on service performance, risks and KPIs Coordinate service improvements using data, insights and ITSM best practices Communicate IT changes, incidents and improvement initiatives across the business