Knowledge & Process Analyst

About the role

As a Knowledge & Process Analyst, you will play a key role in supporting business improvement initiatives, process optimisation, knowledge management, and quality assurance across the Priority Specialised Services function. Working closely with operational leaders, frontline teams, and stakeholders across the business, you will identify opportunities for improvement, document and analyse business processes, support change initiatives, and develop knowledge management solutions that improve efficiency, consistency, and customer experience. You will be responsible for ensuring business processes are accurately documented, knowledge repositories remain current and effective, and quality standards are continuously improved across the team.