Officer - Warranty

Benefits

Additional Information

Company : Sime Darby Beyond Auto Sdn. Bhd. Daily Claim Handling a) Receiving & Processing Claims - Receive daily warranty claims from Service Advisor for processing. - Ensure all received claim documents tally with invoiced warranty for the day. - Perform daily processing of claims within KPI limit - Ensure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals. b) Follow-ups - Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time - Follow-up with Service Advisor to get the documentations for submissions and re-submissions. - Maintain good and healthy working relationship with Service Advisors and Workshop personnel. c) Paperwork - Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly. - Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim. - To perform weekly warranty status report d) Rejections - Ensure rejections are limited to 1% annually. e) Others Responsible to perform other duties requested by superior

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