Prepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics
Draft and manage official communications to the sales and service network
Create and deliver PowerPoint presentations on CE-related topics
Support the CE department in the analysis and design of incentive schemes
Design, manage, and deliver virtual coaching sessions (webinars) on CE topics
Provide hands-on support to the Sales and Service network for the implementation of new projects and tools
Develop and deliver training modules for internal field staff and the Sales & Service network on CE topics
Deliver classroom-based behavioral training on soft skills
Conduct potential analysis and gap analysis
Advanced knowledge of the automotive industry
Strong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans for continuous improvement
Proven experience with Dealer Management Systems (DMS) used in the automotive sector
Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying
Ability to analyze complex datasets and define effective solutions
Soft Skills
Ability to work independently, in groups, and within cross-functional teams
Strong mindset for sharing insights, reports, and results
Excellent presentation and public speaking skills
Strong listening skills and ability to provide structured, constructive feedback
Requirements
University degree
Good command of the English and Italian language
Professional Experience
Minimum 2 years of experience in data analysis and reporting roles
Additional Requirements
Availability to travel across the entire national territory
CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi
Livello 2
Benefits
Parental leave
Additional Information
Are you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you!
MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team.
The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network.
Msxinternational · Venice, Italy