Government Lending Resolutions Manager (FL, GA, AL, VA, NC, SC, TX)

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The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES Functions as a Government Lending Resolutions Manager for the Special Assets Department. As a manager, guides and motivates Commercial Resolutions Officers and the Claims Management Team to exceed expectations for case management and resolution along with adherence to policies and procedures governing the department. Conducts business development initiatives and contributes to the generation of new business. In addition to the management role, also has responsibility for a portfolio of loans. Assists the Director of Special Assets in such areas as portfolio review and analysis, quality assurance, internal and external audits, business unit risk identification and management, department procedure changes, and other tasks as assigned by the Director of Special Assets. Works with other departments that support and assist the Special Assets department, including but not limited to Credit Analytics, Loan Operations and SBA Loan Servicing and Operations. Success in the role is defined by team and individual efficacy in the department's goals relating to case management and resolution while minimizing expense and loss to the bank, compliance with bank policy and procedures, as well as applicable banking regulations. ESSENTIAL FUNCTIONS As a Manager: Works with the Director of Special Assets to develop and implement effective strategies for case resolution by the Commercial Resolutions team, with a focus on the SBA and USDA loan portfolios. Assist in managing the performance of Commercial Resolutions Officers. Utilizes coaching strategies to motivate team and enhance performance. Reviews and approves all quarterly CLARs for the SAM government loan portfolio. Manages the overall transfer, resolutions and claim submission process for the SBA and USDA loan portfolio managed by Special Assets. Participates and has some oversight with the budgeting process and expense management. Participates in establishing goals for the department. Consistently evaluates the performance and production of the Government Lending Claims Manager and Specialist(s). Provides coaching and feedback to develop solution-driven strategies to solve problems and answer questions. Conducts regular one-on-one meetings with team members to ensure two-way communication is occurring and that a full understanding of processes, procedures, goals, and expectations is realized. Utilizes expertise, experience and knowledge to identify and implement effective strategies, and contribute to the success of the Commercial Resolutions and Claims Management teams. Creates a positive and collaborative work environment. Assists the Director of Special Assets with: portfolio reviews and quality assurance measures; the implementation and revisions of, and adherence to bank policy and department procedures; adherence to regulatory requirements; other tasks as assigned or requested. As a Commercial Resolutions Officer (with emphasis on SBA and USDA loans): Perform day-to-day management of a portfolio of classified assets. Communicate with borrowers via phone, face-to-face meetings, and written correspondence. When necessary, issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws. Document collection activities including borrower calls/meetings and correspondence in the designated system. Maintain an orderly e-file system to retain necessary documentation. Ensure that e-files are complete and up-to-date. Effectively manage maturing loans in the assigned portfolio. Negotiate renewal/modification terms with borrower and secure necessary approvals. Clear any documentation or approval exceptions identified post-closing. Review all assigned loans and develop a resolution strategy for each. Resolution strategies should have a goal of either rehabilitating the loan to the degree it can be moved back to a Relationship Manager or moving the loan out of the bank in a manner that minimizes losses to the bank and is compliant with applicable banking laws and bank policies. Resolution strategies should be documented and updated as needed. Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs with a focus on minimizing problem assets, losses, and expe