Implementation & Support Specialist

About the role

We are looking for a motivated and customer-focused Implementation & Support Specialist to join our growing team. Reporting to the IT Operations Manager, you will be the person our customers count on when they are getting started with a new solution and when they need help keeping things running smoothly. This role sits at the intersection of technical problem-solving and customer relationship management. You will lead implementation projects, troubleshoot payment software and hardware issues, and serve as a trusted point of contact for customers and integration partners throughout the full solution lifecycle. This is a hybrid position based out of Cartersville, GA, offering the flexibility to balance remote and on-site work.