Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Oversee and manage daily operational activities with a focus on achieving production targets, quality metrics, and customer satisfaction
Oversee the shared mailbox and handle customer queries, requests, and follow-ups
Liaise with different departments like Collections, Tax, Contracts, and others to ensure seamless operations.
Will be responsible for booking orders and/or processing quotes.
Resolves problems by applying established policies, procedures and tactics.
Ability to manage complex administrative processes with visibility across the entire value chain.
Lead the resolution of customer concerns, partnering with global teams to tackle complex operational issues.
May require ability to read/write in one or more languages. Preferably German language.
Requirements
Must be a graduate.
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
Typically >3 years of relevant experience for entry to this level.
Additional Details
This job has a full time weekly schedule.
Travel Required:
No
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service
Additional Information
Job Description
We are seeking a dynamic and experienced individual to join our Commercial Operations team in Manesar. This role is critical to driving end-to-end process management , ensuring customer satisfaction.
Agilent · India