Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
Reporting into a Team Lead, this will be an essential role at Collective Health
Your skills include:
Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
Ability to learn new software programs and adapt quickly to new processes
You are technologically savvy
Maintain composure and compassion when balancing a high volume of tasks
Requirements
1+ years of experience in a fast paced work environment
1+ years experience in customer-facing role
Bilingual (English/Spanish) is a plus
Prior healthcare experience
Bachelor's or Associate's degree
Pay Transparency Statement
This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT). #LI-hybrid
Contract Hourly Pay Range
$19.80 - $19.80 USD
Why Join Us?
Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
Impactful projects that shape the future of our organization
Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
Flexible work arrangements and a supportive work-life balance
Privacy Notice
For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/ .
Benefits
Health insuranceFlexible schedule
Additional Information
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Start Date: August 3, 2026
Training shift: 8am-5pm MT (from Aug 3- Aug 28)
Location - Hybrid: Lehi, UT office- Mondays & Tuesdays (In-Office Days)
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.
As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
Collectivehealth · Lehi, UT