Digital Renewals Specialist

Benefits

Additional Information

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have two charity days allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you You'll be a key part of our Customer Experience team, focusing on helping customers renew their agreements with Access. You'll lead customer renewal conversations, using our Renewal Portal to manage and execute renewal activities, while supporting customers to see the continued value of our products and services. You'll speak with customers mainly over the phone and via Live Chat, answering questions, spotting renewal opportunities, and delivering an excellent service experience. You'll act as a problem‑solver, a relationship‑builder, and a trusted voice for both the customer and Access. Day‑to‑day, you will: Lead and complete customer renewals using the Renewal Portal, ensuring data is accurate and opportunities are correctly maintained in Salesforce. Work with Sales Account Managers and Customer Success Managers to agree on renewal strategies and customer engagement approaches. Provide clear forecasting of upcoming renewals and ensure the customer journey throughout the renewal process meets Access standards. Look for ways to increase adoption, satisfaction, and retention, and share ideas that help improve how we renew and retain customers. Your skills and experiences might also include: Experience in Renewals, Sales, Retention, or Customer Success. Familiarity with Salesforce.com. Strong communication, resilience, and objection‑handling skills. A collaborative mindset, with a commitment to delivering excellent customer service. What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you ? Let's make a difference together. Love Work. Love Life. Be You.