Technical Customer Support Professional II

About the role

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustain ability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistic s. What Makes This Role Great: In this role, you will have a massive impact by owning the success of infrastructure deployments and system rollouts for our global clients. You will blend cloud-based platform orchestration with hands-on systems engineering, giving you full technical autonomy across diverse server environments. You will interface directly with stakeholders, product teams, and end-users, quickly becoming the ultimate product expert while driving automation and optimization strategies across our deployment pipeline. Key Exciting Responsibilities Deployment Planning & Coordination: Collaborate with cross-functional teams and stakeholders to design deployment strategies, manage timelines, map resource requirements, and ensure flawless execution of deployment plans. Technical Architecture & Guidance: Act as the subject matter expert on deployed systems or software, identifying technical challenges or risks, and proactively proposing resilient solutions or workarounds. User Support & Training: Assist end-users in understanding and utilizing deployed systems, deliver training sessions to familiarize users with new functionalities, and address queries with timely resolutions. Documentation & Progress Tracking: Create and maintain comprehensive deployment documentation (procedures, user guides, troubleshooting resources), prepare progress reports for stakeholders, and track deployment-related risks. Continuous Improvement: Identify opportunities to optimize the deployment process, propose and implement process improvements or tools, and stay updated with industry trends and best practices related to deployment methodologies. Essential Skills & Experience Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, combined with proven experience in deployment support, software implementation, or a similar role. Cloud Platform Mastery: Strong knowledge and hands-on experience with cloud platforms (AWS, Azure, or similar providers) across core services including compute, storage, networking, databases, and secure deployment models (IaaS, PaaS, SaaS). Systems Administration & Networking: Proficient in server provisioning, configuration management, troubleshooting, and virtualization technologies (VMWare, Hyper-V, KVM). Deep knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments. Cloud Security Infrastructure: Solid understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection. Professional Competence: Exceptional written and verbal communication skills, active listening capabilities, a highly organized and self-directed approach to problem-solving, and the ability to maintain accuracy and quality under tight schedules. Bonus Points For: Automation Capabilities: High proficiency in scripting languages such as Python, Bash, or PowerShell for automation. Cross-Functional Domain Knowledge: Foundational understanding of Business Accounting (analyzing financial statements, invoice processing in accounts payable/receivable) and basics of Payroll Management. Product Knowledge: Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert from both an internal and user perspective. Customer-Centric Mindset: Demonstrated ability to empathize with customers, handle sensitive records with discretion, and defuse challenging situations with professionalism and good judgment. Logistics: Location: Chennai, India Work Mode: Onsite Job Type: Full-Time Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From co