Grow DUV-IBE business in system sales/option sales/service different areas.
Escalation support
Drives service order closure from a technical perspective.
New product / service development
Follows PGP standard tasks and identifies gaps in existing use-cases. Highlights gaps in existing services.
New product / service roll out
Coordinates one or multiple customer rollout and beta tests. As an NPI deliverable; creates knowledge sharing material for future reference.
Sales Support
Prompts DUV-IBE system, options, and project products to customers, prove the products values through Apps engineer expertise.
Plans and executes demos in field or lab with professional skill and deep knowledge.
Coaching
Mentors new-hires on first tasks.
Training delivery
Delivers and maintains intermediate and advanced training to colleagues and customer.
Knowledge sharing
Entertains continuous knowledge exchange within the department and across different sectors.
Operational excellence
Signals and drives process improvements both in own team and other teams. Focuses efforts on both process and result.
Business Support
Sets priorities based on internal and customer's business within scope of own expertise. Executes complex product evaluation understanding customer value.
Customer Demo
Leads organization of demo projects and is responsible for resource and machine planning.
Data analysis
Requirements
MSc or PHD (PHD is a plus but not required) in technical fields.
Work sometimes in the cleanroom for trouble shooting or startup project with colleagues/customers.
Travel time including work in customer site will not less than 30% working time.
Solid relevant experience in an IC manufacturing environment, or research institute with a strong emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.
Experience in customer contact / customer service role.
Proven ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships.
Has gained knowledge of subset competence (eg. image, overlay, alignment).
Skills: Microsoft office365 tooling, Pythan, Matlab
Inclusion and diversity
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Additional Information
Context
DUV-IBE application engineer is responsible to business development department to assist the business growth in system/option/project service products.
Asml · Linkou, Taiwan