Ensure uninterrupted access to TransUnion products for corporate clients
Deliver timely, empathetic, and effective customer support
Support service performance tracking through KPIs and reporting
Contribute to continuous improvement and operational stability
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This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Sr Analyst, Customer Support Operations
Additional Information
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
Job Description Summary
TransUnion Overview:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
Job Description
The Customer Call Center Analyst is responsible for providing operational customer support to TransUnion's corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‑level incident resolution, while maintaining a strong service mindset and focus on operational excellence.
Transunion · Eagle - D.f. Del. Miguel Hidalgo