Coach, develop, and drive engagement with Facilities Team member s and Porters
Ensure all team members are adequately trained, equipped, and held to a high standard
Delegate tasks clearly and follow up to ensure timely , quality completion
Build a team culture of pride, ownership, and proactive problem solving
Facilities Manager at Topgolf
Manage Venue Maintenance and Operations
Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure
Monitor the operation and proper use of all equipment, building systems, and technology
Manage use and inventory of spare parts, maintenance supplies, and equipment
Collaborate with the Operations team on building and grounds maintenance priorities
Control Costs and Compliance
Control department budgets and spending with accountability for fiscal performance
Maintain all safety, health, and environmental policies and procedures
Ensure all city, county, state, and federal maintenance regulations are met
Maintain a clean driving record and manage vendor relationships effectively
Uphold Safety and Standards
Proactively identify and address maintenance issues before they impact guests or team members
Ensure facilities standards support the overall guest experience
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
CORE COMP E TENCIES FOR SUCCESS
Drives Results | Consistently achieving results, even under tough circumstances.
Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes
Maintains a track record of on-time, high-quality completion of maintenance and repair work
Fosters urgency in the team for resolving maintenance issues before they impact guests
Leads the team to persist and perform even when facing complex or high-priority repairs
Ensures Accountability | Holding self and others accountable to meet commitments.
Monitors maintenance metrics and holds Team member s accountable for quality and completion standards
Accepts responsibility for venue condition and takes decisive action when standards slip
Ensures full compliance with safety, health, and regulatory requirements at all times
Follows through on commitments to Operations leadership, vendors, and the broader team
Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.
Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
Aligns Facilities priorities and work plans with the broader Operations team's needs
Balances preventive maintenance with reactive repair demands across a high-volume venue
Build Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Coaches others on how to build effective maintenance teams and addresses performance gaps directly
Communicates clear goals, safety standards, and roles to all facilities team members
Ensures the team has the right technical skill mix and leverages individual strengths effectively
Rewards team efforts and accomplishments to build a culture of pride and ownership
Requirements
3+ years of facilities management experience for a large or multi-unit venue
Certificate and two years of documentable HVAC or electrical journeyman-level experience
Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair
Experience building and leading a team, highly preferred
High school diploma or equivalent
Must have a clean driving record
Excellent communication, time management, and organizational skills
Availability to work varied shifts, including evenings, weekends, and holidays
Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
The following physical demands are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit occ
Benefits
Health insuranceFlexible schedule
Additional Information
The Facilities Manager leads the Facilities team in maintaining and improving every aspect of the venue; from the game system and entertainment technology to HVAC, electrical, plumbing, building systems, and grounds.
This role is responsible for the team that makes the venue safe, functional, and visually excellent every day. The Facilities Manager owns hiring, scheduling, developing, and building a strong team , while managing department budgets, inventory, vendor relationships, and full regulatory compliance.
As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events , and high-volume seasons.
Topgolf · Tg - Venue - Durham