Meets and greets each patient/family as they enter the departments waiting area. Assists patients getting into the area.
Communicates with triage and charge nurse. Recognizes job relationship and performs within the organizational structure.
Greets visitors, determines nature and purpose of visit, and directs or escorts them to specific destinations.
Registers patients and issues visitor passes. Facilitates communication pathways. Minimizes stress as it relates to department waiting area.
Maintains a confidential, ethical and safe environment. Performs periodic inspections of waiting rooms to check on condition of patients, customer service needs, and for room cleanliness; notifies staff of any changes in patient condition requiring immediate attention.
Performs other duties as assigned.
The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.
Physical and Environmental Demands
Time Type:
Full time
FLSA Designation/Job Exempt:
No
Pay Class:
Hourly
FTE %:
100
Work Shift:
Day
Benefits Eligibility:
Grant Funded:
No
Job Posting Date:
06/8/2026
Job Closing Date (open until filled if no date specified):
Additional Information
Hello,
Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:
Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
You must meet all of the job requirements at the time of submitting the application.
You can only apply one time to a job requisition.
Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.
After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.
Thank you,
Human Resources
Important Applications Instructions:
Please complete this application in entirety by providing all of your work experience, education and certifications/
license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID:
R00048679
Job Category:
Clerical and Customer Service
Organization:
Adult Ambulatory Pavilion Customer Service
Location/s:
Colony Park North
Job Title:
Customer Service Representative - Colony Park North
Job Summary:
To answer inquiries and obtain information for the general public and visitors. To provide administrative support. To act as central liaison for patients and family members within the medical center.
Education & Experience
High school graduate/GED. Customer service experience preferred.
Certifications, Licenses or Registration Required: NA
Knowledge, Skills & Abilities
Knowledge of principles and processes for providing customer and personnel services. Basic verbal and written communication skills. Active listening and phone skills. Interpersonal skills. Ability to communicate effectively with others involved in patient care and display organizational skills.
Ummc · Ridgeland, MS