Project & Program Management III

Benefits

Additional Information

The Project Manager operates at the center of Edge Operations, serving as the primary intake point for emergent issues, strategic opportunities, and cross-functional project work. This role leads both emergent and enduring projects that drive operational efficiency, automation, AI integration, and tooling innovation across the organization. The Project Manager brings together multi-disciplinary teams to rapidly iterate on solutions-whether addressing known problems, conducting root-cause analysis, or managing crises in real time. This individual is a proactive change agent who filters through competing priorities to focus the organization on the highest-impact work. Scope & Impact Operates at the organizational nexus where issues, opportunities, and crises are identified, triaged, and assigned Leads projects of varying complexity-from rapid-response crisis work to long-term strategic initiatives Drives measurable efficiency gains through automation, AI integration, and process optimization Influences cross-functional teams and external stakeholders without direct authority Applies data-driven insights to inform decisions, shape priorities, and demonstrate impact Works with minimal direction; exercises independent judgment on ambiguous and high-stakes issues Roles & Responsibilities Project & Program Leadership Lead emergent and enduring projects end-to-end-from intake and scoping through execution, delivery, and retrospective Serve as the organizational intake point: receive, assess, prioritize, and route issues and opportunities to the appropriate teams Drive rapid iteration cycles, bringing together cross-functional teams to solve problems quickly and effectively Own the full project lifecycle including planning, execution, risk management, stakeholder communication, and closeout Balance a diverse portfolio of concurrent projects across multiple domains and disciplines Operational Excellence & Change Management Identify and execute on opportunities to improve processes, eliminate waste, and increase operational velocity Champion and drive adoption of automation, AI-powered solutions, and tooling enhancements across the organization Effect meaningful organizational change by building consensus, influencing stakeholders, and delivering results Develop and maintain standard operating procedures, playbooks, and documentation that scale with the team Crisis Response & Root Cause Analysis Lead cross-functional response efforts during operational crises, ensuring rapid triage, coordination, and resolution Conduct thorough root-cause analysis and drive corrective actions to prevent recurrence Maintain composure and clarity under pressure, guiding teams through ambiguity to resolution Stakeholder Engagement & Communication Partner effectively with internal teams and external stakeholders (vendors, partners, cross-org collaborators) Communicate complex information clearly and concisely-both verbally and in writing-to audiences ranging from individual contributors to senior leadership Provide regular, structured status updates, executive summaries, and impact reports Facilitate cross-functional meetings, workshops, and working sessions that drive decisions and outcomes Data Analytics & Insight-Driven Decision Making Leverage data analytics to identify trends, measure impact, and surface actionable insights Build and maintain dashboards, KPIs, and metrics frameworks to track project health and organizational performance Translate data into compelling narratives that influence priorities, resource allocation, and strategy Tooling, AI & Automation Maintain deep familiarity with Client internal tools, systems, and platforms .Evaluate, pilot, and scale AI-powered tools and automation to reduce toil and improve outcomes Stay current on emerging technologies and proactively identify opportunities for integration Required Qualifications Bachelor's degree (B.S./B.A.) or equivalent combination of education and experience 5-8 years of program management, project management, or operational leadership experience Demonstrated ability to lead cross-functional projects in fast-paced, ambiguous environments Strong proficiency with project management tools and methodologies (Agile, Scrum, Waterfall, or hybrid) Exceptional written and verbal communication skills; able to articulate complex ideas clearly to diverse audiences Proven ability to prioritize effectively-filtering signal from noise to focus on the most impactful work Deep comfort with data analytics: able to query, interpret, and act on data to drive decisions Track record of driving automation, process improvement, or AI integration initiatives Self-starter who is proactive, organized, and disciplined in managing competing priorities Demonstrated flexibility and adaptability in response to shifting conditions, environments, and organizational needs Strong interpersonal skills; builds trust and collaborates effectively across teams and with external partners Ability