Organize and facilitate the Allison 360 Steering Committee, comprised of a representative group of Global MSS leaders from all regions and MSS groups.
Input incidents, service requests and enhancements into service tickets and user stories, completing all descriptions and documentation as required.
Work with users of Allison 360 to determine ways in which the system can be used to improve workflows and increase efficiency of the MSS team.
Work with IS&S and system consultants and other MSS product owners (360, TAC, 4WARD, PRP) to prioritize Allison 360 maintenance and enhancements. Test system changes, monitor progress. Elevate to Director when there are competing requests that require a decision on priority.
Assist and Train MSS associates - including new hires and cross-functional leadership - in Allison 360 navigation, and dashboard and report generation and interpretation.
Audit Allison 360 per established scope and timeline. Conduct periodic data clean-up and correct audit deficiencies.
Collect quarterly metrics data from Allison 360, track metrics compared to goals, and report quarterly to Global MSS leadership.
Manage consolidation and distribution of key Allison 360-based reports (such as Global MSS Hot Topics and Pricing Win + Loss Reports)
Assist Director with projects as needed
Requirements
Bachelor degree or equivalent experience required.
Bachelor degree in Business Management or Information Systems preferred
Preferred expertise in customer relationship management systems
5 years work experience with at least 1 year of experience in Global Marketing, Sales and Service with global associates preferred
CRM knowledge, preferably Salesforce.
Experience with Allison Marketing, Sales and Service processes, and knowledge of Allison global customers and Allison product nomenclature
Ability to work independently
Self-starter, high degree of initiative. Ability, confidence and comfort to facilitate meetings, refocusing the group when dialogue goes off-topic and concluding meetings with clear actions assigned
High degree of problem solving capability
High level of attention to detail, organization, and ability to handle multiple tasks at once
Very good written and verbal communication skills. Good interpersonal skills, ability to work cooperatively and communicate effectively with multiple disciplines
High proficiency in Microsoft Office software, particularly Excel, Word
Benefits
The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.Choice of medical plans with prescription coverageEmployer HSA contributionDental & Vision InsurancePaid Parental LeaveShort & Long-Term DisabilityOther voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance401K with generous Company match & contributionAccrued Paid Time Off12 Paid Holidays + 1 Floating HolidayRobust employee wellness programTuition assistance programJob Description:Primary Purpose of RoleDental insuranceVision insurance401(k)Parental leave
Additional Information
JOIN THE TEAM THAT'S POWERING PROGRESS
Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.
Learn more about this role and how you can begin driving your career forward!
Allisontransmission · Indianapolis, IN