You have 18 months+ experience in auto collision estimating using CCC or Mitchell.
You have a High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver's license and willingness to travel as part of the job requirements.
A Day in the Life of a Field Auto Damage Adjuster
The Customer Service Expert - You bring Allstate's Claims Culture to life by caring, empowering, and restoring. With empathy at the center, you support customers through their casualty claims with compassion, clarity, and commitment.
The Investigator - You independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy.
The Effective Communicator - You guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way.
The Negotiator - You evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations.
The Problem Solver - You navigate a fast-paced environment using estimate tools, job aids, and settlement platforms-powered by strong critical thinking-to get the job done efficiently.
The Recorder - You maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish.
Work Location
This position is a field-based role. To be eligible for this role, you must be located in the following locations: Memphis TN
This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses
Company Car
"Please note, you are required to attend 2-weeks of in person training."
Notice of Licensing Requirement
As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:Competitive salary based on experience and qualificationsMedical, dental, and vision coverageAllstate pension plan and 401(k) savings planAyco financial coachingSpring Health mental and emotional wellbeing resourcesPaid parental leaveAdoption reimbursementPaid time offTuition reimbursementWellness incentivesLearn more by visiting Allstategoodlife.comNotesThe preceding description is not designed to be a complete list of allHealth insuranceDental insuranceVision insurance401(k)Performance bonusParental leave
Additional Information
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process-meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.
You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same-whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes.
Allstate · Memphis, TN