Applications Engineer III

About the role

The Applications Engineer III position is responsible for application engineering support within the country for Mastercam Sweden. This position will support the work of the technical team to answer customer queries, technical questions, and inquiries, providing timely and appropriate Mastercam technical solutions aimed at exceeding customer needs and enhancing the overall Mastercam relationship. The Application Engineer will also provide applications support for Mastercam products; pro-actively interfacing and collaborating with sub-resellers, partners, and customers to solve their manufacturing needs. Key performance areas Support, Technical Engagement & Training Provide advanced support for current and prospective customers; providing pre-sales support, demonstrations and/or technical information for sales quotations as required. Manage the customer technical support experience through activation of new orders, ensuring the needs of the customer (cost, timing, quality, key issues/ needs of the customer) are met in a pro-active manner. Act as a technical liaison between Mastercam Sweden, sub-resellers, sales partners and existing customers; work to ensure prospective and current customers are proactively managed and receive the utmost care when technical questions and issues are presented. Participate in the delivery of Mastercam Sweden solutions customer training; in response to customer inquiries and/ or in alignment with new features/ benefits of Mastercam. Communicate, both verbally and in writing, with external stakeholders with a focus on improving the Mastercam experience for existing customers. Proactively support existing customers with on-site visits and applications programming. Develop, present and conduct training for prospective and existing customers as needed. Technical Expertise, Programming & Issue Resolution Serve as a Mastercam Sweden technical lead, attend trade shows, machine tool dealer events, media events, and/ or technical partner events which serve to enhance the Mastercam name and benefit the overall brand. Maintain a solid understanding of the Sweden CAD/CAM market, the technology therein, as well as current competition and/ or emerging threats/ opportunities; with a keen focus of the impact of said items on the region/ territory. As required, ensure that the CRM is kept updated with accurate customer contact details. Travel required up to 50% of the time. May perform other duties as directed. Market Knowledge, Brand Representation & Operations Collaborate to resolve NC code issues, working to modify, customize and improve post processors as needed during issue resolution. Your profile Education & Experience Advanced degree in Manufacturing, Mechanical or Software Engineering required, or equivalent experience providing technical support for customers within the CAD/CAM industry; preferably within a Fortune 500 manufacturer utilizing the CAD/CAM process. Membership of a professional engineering body preferably with chartered status an advantage 6 - 9 years of experience in CAD/CAM programming, manufacturing, or application engineering. Hands-on experience with Mastercam or similar CAD/CAM software is required. Knowledge of CNC programming, machining processes, and tooling is highly preferred. Strong metrology background is highly desirable. Other Skills & Expectations Possess a general knowledge of all types of CNC manufacturing processes. Pro-active problem-solver, critical thinker, and self-motivated in the delivery of technical proposals or solutions. Excellent troubleshooting, problem-solving and risk assessment skills. Demonstrable ability to work independently, with self-direction and organization, to complete tasks and projects in a pro-active manner. Proven ability to work under self-direction, coupled with the ability to prioritize, multi-task in the delivery of objectives or agreed upon deliverables. Proven time management skills with a track record of working in a team environment successfully working with others. Excellent communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner to both a technical and non-technical audience. Client-centric: takes ownership and pride in the customer experience; always professional and pleasant. The ability to act, to lead, and to foster growth by leveraging company resources in a pro-active manner. High working proficiency with Microsoft Office Suite (Teams, Word, Excel and PowerPoint). Clear understanding and working knowledge of industry protocol. Personable, professional, and positive approach towards developing and maintaining relationships. At Mastercam, we do not just keep pace with manufacturing-we set the pace. For over 40 years, we have been the name behind the breakthroughs, the pa