Service Lead

About the role

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us! Job Description As a Trek Service Lead, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You'll also be the first to have your hands-on brand-new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Store Manager by effectively managing workshop order schedule. We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving. What you'll bring to the team Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days Top-notch communication skills Impressive attention to detail and a love for tinkering 'til you figure it out Eagerness to learn the ins and outs of servicing bicycles A desire to continually learn proper service methods and new technologies Ability to plan effectively and stay a step ahead of your shop's needs 3+ years bike servicing experience If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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