Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Phone, Fax, Chat, eMail , etc.
Ensure all support requested is captured within the Case Management system
Ensure timely processing and resolution of cases
Escalate complex cases, when appropriate
Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions
Educate Health Care Providers and patients on available access programs
Communicate effectively with payers, pharmacies, third party administrators and other departments
Perform in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs)
Educate offices on Access Services programs and referral process to ensure timely case processing
Requirements Minimum:
High School Diploma Required
Ability to drive projects and cases to completion, be self-directed, have excellent verbal and written communication skills with excellent customer service
Analytical thinking, problem solving and decision making
Effective organizational management
Proficient competency using Word, Excel and PowerPoint
Ability to multitask and manage multiple parallel projects
Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Access Services programs
Must be able to support all hours of operations (Monday- Friday, core shifts from 8 am-6 pm ET or later shift 11 am -8 pm ET)
Hybrid work location with 25% designated on-site team collaboration days
Preferred:
Expert knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes
Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
Experience with HIPAA policy, patient access data and analytics
Bilingual, proficiency in professional written and spoken Spanish
Date Posted
09-Jun-2026
Closing Date
Benefits
Health insuranceDental insuranceVision insurancePaid time offEquity / stock optionsPerformance bonus
Additional Information
The Patient Access Specialist (PAS) is an essential member of the AstraZeneca Access Services Operations team supporting patients and healthcare providers across the US. This position will be responsible for helping patients understand their access to medication through reimbursement and affordability programs. This role will focus on identification of access pathways by providing information and resources to address access barriers while maintaining internal and external communications.
Astrazeneca · Us - Gaithersburg, MD