Account Coordinator I - International

About the role

The International Account Coordinator I serves as the primary point of contact for international dealers and international sales force inquiries related to order processing, product configuration, warranty, product registration, and logistics. Incumbents work in tandem with sales to build and maintain strong relationships with international dealers and are skilled at understanding, anticipating, and responding to distributors' evolving business needs across international markets. Duties and Responsibilities: Processes sales orders, prepares price quotations, clarifies product or project requirements, and offers recommendations on appropriate equipment configurations based on needs. Assists dealers with preparation of tender documents and administration of letters of credit and direct sales. Troubleshoots, analyzes, and remedies customer inquiries in an accurate and timely manner, routinely following up with customers as necessary to resolve issues and generate a positive customer experience. Acts as a liaison between customers and various company departments, escalates critical technical issues to engineering, manufacturing, and/or management when necessary, and improves customer satisfaction through service provided. Logs/tracks all service or product-related defects reported in the field, collects all applicable information, and effectively communicates with necessary departments and/or individuals within the company to determine root causes and eliminate future defects. Assists with international dealer visits and may conducts factory tours for international guests including dentists, dental faculty, and administrators. May provide customer service support at international dental exhibitions, which would require limited international travel.