Own retention offer strategy and roadmap, including development, business casing, financial sign‑off, and execution of new offer laydowns.
Translate strategic priorities into clear, deliverable plans, ensuring initiatives land on time and perform against agreed business cases.
Produce and present clear, compelling performance narratives for senior stakeholders up to MD level.
Lead the ideation, launch and optimisation of new Mobile Retention campaigns.
Continuously improve campaign efficiency and effectiveness through test‑and‑learn and performance analysis.
Lead stakeholder engagement, ensuring alignment, buy‑in and clarity on priorities, risks and outcomes.
Own advisor and operational briefings for high‑impact initiatives, ensuring customer needs and operational realities are fully reflected.
Build robust commercial and financial business cases for new retention initiatives, securing finance and leadership sign‑off.
Requirements
Analytical & structured thinking - able to quickly interpret performance / market insights, appraise options and recommend a clear course of action
A results-oriented approach - excited about interrogating existing operations, evaluating performance, and suggesting improvements
Numerate and strong Excel skills, with a solid understanding of commercial metrics and comfortable producing business cases, modelling tariff sets and complex pricing initiatives
An action-oriented approach - restless desire to optimise and to act when we are off target
Effective presentation skills -regular presentations to senior stakeholders requires condensing and simplifying complex data into a coherent story with actionable insights
Clear and concise communicator - mobilising teams to bring about change, notify wider team of plans and galvanise momentum behind hero offers
Stakeholder management - Ability to work with various teams and balance expectations to help deliver a strong performance for Mobile
Creative and strategic thinking - ideate, develop future strategies, and think differently.
The Rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster:
Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
How you'll work:
At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.
The hybrid working expectations for this role are 3 days in the office per week.
Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelt
Benefits
Health insuranceFlexible schedule
Additional Information
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Sky Mobile is growing fast - we hit 4 million customers recently and with strong continuous year on year growth, we have ambitious targets for the year ahead. We are looking for someone to take responsibility of developing a sales plan that will excite our customers, help grow our base and enable us to hit both our financial targets and market share ambitions.
This role sits in the Commercial team within Mobile Retentions, reporting to the Mobile Commercial Retention Lead. The team is key to the ongoing commercial success of the Sky Group's Mobile business (optimising across volume and financial return) and works closely with colleagues in Trading, Routes to Market (RTM), Marketing, and Finance to ensure the ongoing strength of Sky Mobile customer base and P&L.
We operate in a fast-paced, dynamic industry as a challenger against traditional MNOs. This role rewards creative, agile thinking; the tenacity to disrupt the status quo, and to relentlessly approach forward-thinking initiatives. The Commercial team is responsible for activity from strategic inception through to delivery, so is truly empowered and takes a strong sense of accountability towards Sky Mobile's performance from both a growth and financial perspective.
The Commercial Manager - Mobile Retention is responsible for owning and driving Mobile retention performance, delivering commercial strategy from ideation through execution, and ensuring Sky retains and grows value from its Mobile base.
This role will support and lead on high‑profile initiatives (e.g. PINC), shaping retention strategy, launching new campaigns and offers, and translating complex performance data into clear, senior‑level narratives that influence decision‑making across Connectivity.
Sky · Osterley