Support the GM in establishing the operational structure of the Market Hall, including staffing models, service standards, and execution frameworks
Partner with the Director of Real Estate Operations to coordinate building readiness, vendor setup, and shared service infrastructure
Oversee onboarding processes for culinary partners and internal teams, ensuring alignment with operational standards and expectations
Assist in developing SOPs across guest experience, tenant coordination, service flow, and daily operations
Participate in walkthroughs, operational readiness assessments, and soft opening execution
Support development of operational plans, staffing models, and service standards
Coordinate operational readiness activities, testing, commissioning, and turnover
Assist with implementation of technology systems, POS infrastructure, kiosks, and operational platforms
Develop SOPs, emergency procedures, opening checklists, and training materials
Participate in soft opening planning and execution
Operations Management
Lead daily operations of Katella Commons
Maintain hospitality, cleanliness, safety, and service standards throughout the property
Serve as the primary escalation point for operational issues
Coordinate guest flow, common area operations, and operational execution
Ensure all departments operate cohesively to support the guest experience
Technology & Systems
Oversee operational systems including Oracle Simphony, AppSuite, kiosks, reporting tools, and related platforms
Coordinate implementation, training, troubleshooting, and vendor relationships
Ensure operational data and reporting systems are functioning effectively
Building Operations & Contract Services
Coordinate janitorial, security, landscaping, waste, pest control, and maintenance service providers
Oversee loading dock operations and operational logistics
Partner with Property Management and Engineering teams on maintenance and facility needs
Support life safety programs, emergency preparedness, and operational compliance
Leadership & Team Development
Lead supervisors and operational staff
Conduct coaching, performance reviews, and development planning
Foster a culture of accountability, teamwork, hospitality, and continuous improvement
Financial & Business Performance
Support operational budgeting, forecasting, labor planning, and cost control
Monitor operational KPIs and identify opportunities for improvement
Drive operational efficiency while maintaining service quality
Requirements
Bachelor's degree in Business Administration, Hospitality Management, Event Management, or related field
8+ years of experience in hospitality, food hall, multi-unit, or mixed-use operations
Strong leadership presence with the ability to manage complex, multi-layered environments
Experience overseeing both guest-facing operations and back-of-house coordination
Proven ability to lead teams, manage conflict, and drive operational performance
Strong organizational, communication, and problem-solving skills
Experience in hig
Benefits
Vision insuranceEquity / stock options
Additional Information
A great experience starts with you!
Join our team to help create and develop the future of live entertainment and sports in Orange County!
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.
Vision: We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.
Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold
Job Title:
Director, General Manager, Katella Commons
Pay Details:
The annual base salary range for this position in California is $135,000 to $165,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.
The General Manager is responsible for the day-to-day operational leadership of Katella Commons. This role oversees guest experience, building operations, common area operations, operational systems, technology platforms, safety and compliance programs, loading dock operations, contract service coordination, and overall facility readiness. The General Manager serves as the primary operational leader of the property and works closely with the Vice President, Katella Commons, Director of Real Estate Operations, Director of Bar Operations, Property Management, and district support teams to ensure a seamless guest and operator experience.
Anaheimducks · Anaheim