Function as Operations leader for the services and contracting revenue streams, providing the leadership for all activities with internal and external customers.
Lead contracting operations team to execute projects after customer acquisition, including order validation, order entry, order follow up, customer inquiry, engineering, submittals, service operations, project management, technical support, warranties, claims, and resource allocations.
Develop and execute overall strategy for the services and contracting organization.
Responsible for overall contracting and service organization's financial performance and associate engagement.
Responsible for delivering business results and developing a high performing, highly engaged culture.
Develop team leaders and coach to establish required skill sets, talents, and capabilities.
Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
Collaborate across the Life Sciences organization to identify opportunities to improve customer experience and increase market share
Requirements
Bachelor's degree required, MBA or graduate degree preferred
A minimum of 8+ years experience in leadership roles in service and/or contracting operations
Commitment to building and leading a highly engaged team of operations professionals focused on customer experience, growth, and career advancement
Experience in transforming operations systems and processes to drive efficiency and improved customer experience
Solid financial acumen and business communications skills
Growth mindset to collaborate with the Life Science Solutions leadership team to establish and execute strategies to deliver profitable growth
Competencies:
Driven to succeed: Proven ability to provide strategic focus and prioritization to ensure team success. Self-starter and connector/team player successful at maintaining high-level business relationships that produce high growth results-oriented teams in a matrixed environment.
Change Management & Adaptability: Demonstrates flexibility in leadership style and approach being open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles. Detail oriented and acts with urgency.
Financial Acumen: Leads team leveraging analytical acumen and data intelligence to accurately assess and adjust sales priorities, compensation considerations, and levers to clearly articulate strategic direction for sales teams to achieve quarterly goals.
Annual Base Salary Range or Hourly Base Pay Range:
$198,993.33 - $302,400.00 Compensation Type:
Salary Incentive Eligible:
Yes Sales Commission Eligible:
No
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
Educational and training opportunities through company programs along with tuition assistanc
Benefits
Health insurance401(k)Paid time offParental leave
Additional Information
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Trane Technologies · Davidson, NC