Senior Manager, Operational Excellence (Workforce Strategy & Planning)

About the role

The Patient Services Operations team is at the center of Blink's mission to deliver exceptional patient experiences at scale. This senior leadership role on the Operational Excellence team is responsible for evolving our workforce strategy, building a scalable Workforce Management capability, and driving operational performance across contact center and pharmacy operations. This role will help shape how Blink scales by ensuring the right people, processes, and planning mechanisms are in place to support growth while maintaining exceptional patient experiences. You will partner closely with Operations, Product & Engineering, Data, Finance, and HR to solve complex business problems, optimize workforce planning and resource allocation, and lead strategic initiatives that improve operational performance. The ideal candidate is an analytical, execution-oriented leader who leverages data, structured problem-solving, and operational excellence principles to deliver measurable business results. Success in this role requires equal strength in analytical problem-solving, operational leadership, and workforce strategy, with the ability to move seamlessly between executive planning and hands-on execution.