Customer Sales Advisor - Retentions (Remote & Hybrid)

About the role

As a Retentions Advisor, you'll be at the heart of our customer experience, helping customers rediscover the value of staying with us. By building rapport, asking the right questions, and offering personalized solutions, you'll make a real difference in every conversation. This is a dynamic and fast-paced role where you'll start your day on our telephony system, speaking with a high volume of customers. You'll work towards clear retention targets while ensuring every interaction meets FCA standards. If you enjoy working in a target-driven environment and thrive on achieving results, this is a fantastic opportunity to develop your skills and make an impact. So, who are you? Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements. Empathetic and an active listener - Understanding customer's needs is crucial for recommending suitable products and building trust. Resilient and adaptable - Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment. Curious and growth mindset - A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes. Clear communicator - Explaining products transparently and avoiding jargon or misleading language, is a regulatory must. Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position. Shift Pattern: Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Saturday). You'll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus. We'll provide all the equipment you need, but you must have broadband access. What's Next? At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes. Process Apply on workday 15-minute telephone conversation with one of our Talent Acquisition team Complete our online Virtual Assessment A Microsoft teams' interview and call listening exercise Job Offer and employment screening checks IT Equipment delivery and set up call in readiness for day 1 The Benefits of joining Domestic and General Starting salary of £25,506. Average Bonus Earnings of £8,400 per annum, earned through a combination of strong sales performance, excellent customer service and call quality. Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards We want everyone to have a fair and inclusive experience when applying for a role with us. If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help. Please note that we have a thorough referencing process, which includes criminal record checks. This role is only available to applicants based in mainland UK. Don't hesitate, submit your application and up to date CV or Resume now! Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.