Associate Customer Service Representative

External

Hach (veralto) · Loveland, CO

Full-timeOn-siteToday

CRMLessSAFeSalesforce

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Benefits

17 days of vacationFlexible working hoursProfessional onboarding and training optionsPowerful team looking forward to working with youCareer coaching and development opportunitiesHealth benefits

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401(k)

This position is part of the Customer Service team located in Loveland, CO and will be on-site.

In this role, a typical day will look like:

Accurately process customer orders and maintain account information within order management systems

Monitor and update order status, ensuring timely communication with customers and internal stakeholders

Provide phone-based customer support, resolving issues and documenting interactions

Manage urgent order requests and coordinate escalations as needed

Support invoicing activities, including reprints and issue resolution

Identify and submit potential sales leads during customer interactions

The essential requirements of the job include:

High School diploma required

Experience or exposure to customer service or transactional support environments

Proficiency using computer systems and business applications

Ability to accurately process orders and manage data within systems

Experience with CRM or ERP systems (e.g., Salesforce, Oracle, Microsoft Office) preferred

US ONLY :

The compensation range for this role is $20.20 - $25.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Performance bonus

Additional Information

Imagine yourself... Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us Shaping The Future of Water - Hach

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