Promote the sale of all related window and door products by answering the phones promptly, waiting on customers in the showroom and building relationships with customers through a positive, can do attitude.
Provides product information, resolves issues efficiently, and maintains accurate customer records.
Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
Direct Manager Direct Reports:
The Customer Service Representative reports to the Window Manager. This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency.
Travel Requirements:
This role has no travel requirements.
Physical Requirements:
Working Conditions:
Requirements
Proven customer service and phone handling experience with active listening skills.
Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Strong interpersonal skills with a team-oriented, safety-conscious mindset.
Demonstrated ability to support sales and identify new opportunities.
Positive, motivated attitude aligned with the "Make Money and Have Fun" culture.
Valid driver's license, clean driving record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening,
Bilingual (English/Spanish) preferred
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution
Proven sales and customer support experience.
Strong communication, presentation, and active listening skills.
Skilled in multitasking, prioritization, and time management.
Proficient in CRM and ERP systems for tracking and transactions.
Effective problem-solving and collaboration across departments.
Strong product knowledge and interest in building materials.
Committed to continuous learning and professional growth.
Valid driver's license, clean record, and reliable transportation.
Able to pass background checks and drug screening.
Minimum Education:
A high school diploma or equivalent is required.
Preferred Education:
Associate's or bachelor's degree in communications or business management.
Minimum Years Of Work Experience:
1-2 years of customer service experience.
Certifications:
No certifications are required.
Competencies:
Customer Focus: Builds strong relationships and delivers personalized service.
Effective Communication: Clear, professional verbal and written interactions.
Sales Acumen: Identifies opportunities and drives business growth.
CRM & ERP Proficiency: Manages customer data and transactions efficiently.
Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.
Problem Solving: Resolves issues with strategic thinking and empathy.
Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.
Innovation & Learning: Adapts quickly and embraces continuous development.
Trust & Integrity: Demonstrates reliability and alignment with company values.
Cultural Fit: Embodies the "Make Money and Have Fun!" mindset.
The base salary for this position typically falls within the range of $20.00 to $25.00 per hour. Starting wage may vary based on a number of factors including, but not limited to,
Additional Information
Position Purpose:
This Customer Service Representative promotes the sales of window and door products and ensures customer satisfaction through effective service, strong relationship-building, and sales support. The role engages directly with walk-in customers, coordinates with other sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates have window & door knowledge, they're customer-focused, tech-savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management.
Srsdistribution · Jamestown, NY