Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
Manage partner account setups and cross-system data integrity
Act as the primary contact for partner inquiries and operational escalations
Resolve or redirect internal operational issues
Enforce compliance with partner program policies and guidelines
Mitigate operational risks and implement scalable process improvements
Produce SOPs, training materials, and technical documentation
Drive automation and system enhancements for efficiency
Monitor SLAs, KPIs, and overall performance metrics
Key Competencies
Process-oriented and operationally disciplined
Strong sense of ownership and accountability
Solutions-oriented mindset with a proactive approach
Ability to navigate ambiguity and drive structure
Collaborative and adaptable team player
Data-driven decision making and analytical thinking
Experience/Skills Required:
Bachelor's degree or equivalent combination of education and experience
5+ years Channel or Sales Operations support experience
Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.
Extreme attention to detail with a strategic eye
Analytical thinking and driving operational excellence and improvement
Demonstrated participation in process improvement initiatives and/or project management experience
Other Requirements/Nice to have:
Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
Experience with Partner Program Operations and Support
Fluency in English and one or more other languages including Spanish is a plus;
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Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Posting Statement
Additional Information
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Description:
As a member of the The ideal candidate will be a proactive, result-oriented team player who thrives in high-energy settings and demonstrates a steadfast commitment to professional excellence.
Business Operations team, you will work with cross-functional teams to help provide stellar support to our internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities.
You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done.
The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.
Salesforce · Canada