Additional Information
It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description:
The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate , lead , and maximize a Car Care C enter. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended .
Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager , or Service Advisor:
Lead and assist in the customer service and sales process , including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
Overall operational, budgetary , and financial responsibilities and activities of the Car Care location (i.e. , payroll, expense control, shop efficiency )
Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback , and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Document performance issues in accordance with company policies and procedures
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select , and hire an appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions , and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately , focusing on solutions , and assisting members/customers
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures the Car Care branch is in compliance with established safety guidelines
Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement
Total Compensation Overview:
Leadership Development will earn a competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance.
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.
Benefits include:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Parental Leave
Weekly Pay
Closed on Sunday
Five-day work week
Required Qualifications
Education :
High School diploma, GED , or technical school graduate, certification
Must possess a valid driver's license
Acg · South End Car Care Plus, NC