Customer Experience Sr. Associate
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About the role
Avantor is looking for a Customer Experience Sr. Associate. The role is to provide dedicated support to a specific area or customer base within the business alongside general customer service responsibilities. This incorporates both routine customer service functions and additional areas of dedicated support where required to include the following: Business & Operational; motivated to deliver value for the customer and the business through their own drive and knowledge of customer service processes and services. Knowledge & Experience ; knowledge of operational systems and practices typically gained through experience and/or education. Decision-Making & Complexity; Ability to work independently to above average level, proposes solutions to problems by drawing from prior experiences, or analysis. Accountability & Impact; Delivers on routine customer service objectives escalates more complex issues when required to the appropriate level with moderate deviation from standard practice. Propose Solutions; Understands the day-to-day issues and complexities of their department and brings well thought out ideas for strategic improvement or long-term solutions to their team leader and the management team.