Architect event correlation, noise reduction, anomaly detection and root cause workflows leveraging ServiceNow Event Management, Predictive AIOps, and Health Log Analytics.
Establish design patterns for service maps and dependency models using CMDB, Discovery, and Service Graph.
Lead build-out and optimization of Event Management , Cloud Observability , Metric Intelligence , and Log Analytics (including parsers, classifiers, deduplication).
Implement automation for enrichment and remediation (Flow Designer, Orchestration, IntegrationHub, custom actions) and guide "self-healing" runbooks.
Integrate ServiceNow with monitoring/logging tools (e.g., Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Elastic), cloud providers (AWS/GCP/Azure), and messaging/ITSM systems.
Build the solution design for ServiceNow AIOPS efforts that can be handed off to lower-level engineers for execution assuring reuse of platforms where possible.
Review technical plans developed by lower-level engineers and analysts to assure quality designs prevail which can support the volumetrics of our business partners objectives.
Build comprehensive measurement dashboards that give performance insight into key applications of the bank which can feed operational results of our business partners.
Requirements
8+ years of related experience in enterprise IT Operations/Observability with deep hands-on ServiceNow ITOM/AIOPS experience
Proven delivery of Event Management, Predictive AIOps, Health Log Analytics, Metric Intelligence, and Discovery/Service Mapping at scale.
Strong architecture skills across CMDB modeling, data pipelines, and large-scale alert/event processing.
Hands-on with IntegrationHub, Flow Designer, MID Server, REST/SOAP APIs, and scripting (JavaScript) in ServiceNow.
Experience integrating with modern observability stacks (Dynatrace, Datadog, AppDynamics/New Relic, Splunk/Elastic) and cloud-native telemetry (CloudWatch, Azure Monitor, Stackdriver).
Solid understanding of SRE/ITIL practices (incident/problem/change), reliability engineering, and automation-first operations.
Certified System Administrator (CSA)
Certified Implementation Specialist - ITOM (Event Mgmt, Discovery, Service Mapping)
ServiceNow Micro-Certs for AIOps/Health Log Analytics/Cloud Observability
Westernalliancebank · Phoenix, AZ