We are looking for an experienced Service Manager to lead our Service Centre at our Weatherill Park site and deliver outstanding support to our customers. In this role, you will oversee daily operations, manage a team of technicians, and ensure high-quality service and customer satisfaction.
Responsibilities
As a Service Manager, your key responsibilities will include:
Service Centre Operations
Manage the day-to-day running of the service centre
Schedule and oversee repairs, servicing, and maintenance of equipment
Diagnose and coordinate repairs for mechanical, electrical, hydraulic, and engine issues
Ensure all work is completed to a high standard and on time
Handle parts ordering, job invoicing, and service records
Prepare service reports, quotes, and warranty claims
Respond to urgent repair requests when needed
Build strong relationships with customers and dealers
Help grow the service centre by building a strong customer base
Team Leadership
Lead, train, and support service technicians and apprentices
Plan and coordinate team workloads
Monitor work quality and team performance
Recruit and onboard new team members
Ensure a safe, compliant, and positive work environment
Business & Performance
Manage budgets and track service centre performance
Drive service revenue and control costs
Maintain accurate records and documentation
Work closely with sales and technical teams
Requirements
Good leadership and team management skills
Strong communication and customer service skills
Well-organised with good time management
Experience working with mechanical equipment (e.g. turf, construction, tractors, or similar)
Strong fault-finding and problem-solving skills
Ability to read technical drawings and use diagnostic tools
Comfortable using computers and systems
Additional requirements
Valid Australian driver's licence
Ability to travel when required
Why Join us?
Opportunity to lead a skilled team.
Work with a leading worldwide organisation that provides innovate solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions.
Be part of a supportive and growing business.
If you're a hands-on leader with a strong technical background and passion for service excellence, we'd love to hear from you!
To apply
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via the website toro.com.au/jobs-at-toro .
Ttc · Sydney, Australia