Provide high-quality customer service in accordance with Western Union standards
Perform money transfer transactions
Verify customer identity and ensure full compliance with KYC/AML regulations
Manage daily operations through internal systems and service platforms
Support the delivery of additional service channels offered at the store, including those introduced in partnership with third-party providers
Maintain accurate documentation and perform administrative tasks as needed
Occasionally support marketing activities, such as handing out flyers, participating in local events or promotional campaigns, when requested and planned in advance
Assisting customers and DHL, UPS couriers with sending and receiving parcels via DHL; scanning parcel barcodes; entering shipment data into the DHL and UPS system;
Role Requirements:
Fluency in English and Lithuanian, both written and verbal. Russian language skills would be considered an advantage.
Excellent communication skills combined with customer orientated approach.
Customer service and cash management experience.
Strong attention to detail and outstanding organizational skills.
Proficiency with MS Office tools.
Bachelor's degree in Business Administration or a similar area would be considered an advantage. We will consider final-year students too.
Availability to work from 12:00 to 20:00 is required.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.
BENEFITS AND OTHER DETAILS
Benefits
Your Lithuania specific benefits include:Private Health Insurance (3 options)Life & Accident InsuranceAdditional days offWide variety of discounts and special offersFree Fitness facilitiesVolunteering activitiesReferral programSalaryThe on-target earnings range is 1,375 - 1,833 EUR per month, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.Other Details#cvbankasEstimated Job Posting End Date:This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.Health insurance
Westernunion · Lithuania