5 years of progressive Customer Success or Account Management experience with complex enterprise accounts
Strong sense of personal accountability and ownership for your assigned account base
Passion for helping others and seeing your customers succeed
Self-motivated and proactive team player
Exceptional communication and organizational skills
Project Management, Training or Coaching
Ability to travel to customer location on occasion
Strong technical aptitude on DevOps, Software Development and Testing tooling and activities such as:
o DevOps
Basic understanding of DevOps principles and how they support agile software delivery.
Familiarity with CI/CD concepts and their impact on release cycles and customer experience.
Awareness of cloud infrastructure and deployment environments (e.g., AWS, Azure, GCP).
o Software Engineering
General knowledge of software development lifecycle (SDLC) and agile methodologies.
Ability to communicate effectively with engineering teams using common technical terminology.
Understanding of APIs, integrations, and how software components interact.
o Testing
Awareness of different types of testing (unit, integration, system, user acceptance).
Understanding the role of testing in ensuring product quality and reliability.
Ability to interpret test results and communicate implications to customers or internal teams.
Global Sanctions Compliance
U.S. Work Authorization:
This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
Benefits
Health insurance
Additional Information
Role Overview
We are seeking a highly motivated Senior Customer Growth Account Manager to drive strategic customer engagement, adoption, retention, and revenue growth across our enterprise customer base.
This role is ideal for someone who combines customer success, account management, and consultative selling skills with the ability to engage technical and executive stakeholders. You will serve as a trusted advisor to customers while identifying opportunities to expand platform adoption and deliver measurable business value.
The ideal candidate has experience managing complex SaaS accounts, building executive relationships, and driving expansion within technical organizations such as Engineering, QA, DevOps, and Product Development.
Customer Relationship Management
Serve as the primary strategic point of contact for assigned enterprise customers
Build trusted relationships with Engineering Leaders, QA Directors, DevOps teams, and executive stakeholders
Conduct regular business reviews focused on outcomes, adoption, ROI, and roadmap alignment
Customer Growth & Expansion
Identify and drive upsell, cross-sell, and expansion opportunities within existing accounts
Partner closely with Sales and Solutions Architecture to execute account growth strategies
Develop account plans that align customer goals with SeaLights capabilities
Adoption & Value Realization
Ensure customers successfully adopt and operationalize the SeaLights platform
Drive measurable customer outcomes related to software quality, release confidence, and engineering efficiency
Monitor customer health, usage trends, and engagement to proactively mitigate risk
Renewals & Retention
Support renewal strategies and contribute to achieving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Manage escalations and coordinate internal resources to ensure customer satisfaction and success
Cross-Functional Collaboration
Work closely with Customer Success, Solutions Architecture, Product, Support, and Sales teams
Advocate for customer needs internally and provide feedback to influence product direction and customer experience improvements
Voice of the Customer
Synthesize customer insights into actionable feedback for internal teams
Advocate for customer needs while balancing business priorities
Tricentis · Austin, TX