5G Installation and Inventory Expert

Responsibilities

• Drive your own vehicle to install, repair, and activate 5G equipment at customer locations.
• Provide setup, troubleshooting, and tech support for devices like smartphones and tablets.
• Ensure customer satisfaction through professional, timely service.
• Document service tickets and update software programs as needed.
• Travel to pick up devices and assist with warehouse operations.
• Follow safety protocols and company policies.
• Recommend tech solutions based on customer needs and resolve device issues; upsell Asurion products
• Meet or exceed key performance indicator metrics for performance goals.

Requirements

• Exceptional customer service skills, with the ability to build rapport, adapt communication, and resolve technical issues efficiently.
• Self-motivated, adaptable, and collaborative in fast-paced or ambiguous environments.
• Flexible to travel on short notice (including overnight) and work evenings, weekends, and around pets.
• Ability to recommend products based on customer needs and deliver a premier service experience.
• 1+ years of customer service or retail sales experience preferred.

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Company Intel

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